Pro pricing, cancellation & refunds

Provider and contact

NGWordCheck is operated by LUXENA TECHNOLOGY CO., LIMITED (Chinese company name: 域森界科技有限公司).

Address: UNIT 1406A 14/F THE BELGIAN BANK BUILDING NOS 721-725 NATHAN ROAD HK.

For billing, cancellation, refund or service questions, contact yoosenjet@luxenastudio.com.

What Pro includes

Pro provides one account and one workspace, with 1,000 product-copy reviews per paid monthly billing period. It supports bulk review, store wording rules, saved review records and exports. Each valid product row in a successfully saved review uses one review credit. Reviewing the same product in a new submission uses another credit. A retry of the same submission does not use credits twice. Invalid submissions and service failures do not use credits.

Unused credits expire at the end of the billing period and do not roll over. When the period's credits are used up, new reviews stop until a new paid period begins. We do not automatically charge for extra reviews. The free single-copy checkers remain available.

Price, payment and renewal

Pro costs US$19 per month or ¥2,980 per month, with taxes included in the displayed price. These are separate fixed prices; they are not a live currency conversion. The currency, total amount and recurring payment terms are shown in Checkout before you confirm your purchase. Your bank or card provider may apply its own currency-conversion charges or fees.

Payment is due when you subscribe and at the start of each subsequent monthly billing period. Use a payment method offered in Stripe Checkout. Paid access begins after successful payment is confirmed. The subscription renews automatically each month in the selected currency until you cancel. Your billing period and renewal or scheduled end date are shown in your billing details.

A failed payment does not grant a new paid billing period. If your existing paid period ends before a renewal payment succeeds, new reviews are unavailable. Existing reports remain subject to the retention terms below.

Cancellation

You can schedule cancellation in the billing portal linked from your Pro workspace before the next renewal. Cancellation takes effect at the end of the current paid billing period. You can continue to use any remaining credits until then, and no further renewal payment is due after the scheduled cancellation takes effect.

Cancellation does not by itself refund a previous payment. See the refund policy below. If you cannot access the billing portal, contact yoosenjet@luxenastudio.com for assistance. Deleting a report, closing your browser or stopping use of the service does not cancel a subscription. A linked subscription must be closed before the account can be deleted; cancelling renewal and deleting an account are separate actions.

Refund policy

For the first successful subscription payment on an account, you may request a full refund within 7 days (168 hours) of payment if you have used fewer than 10 product-review credits in that first paid billing period. Reviews made during the earlier free trial do not count toward this threshold.

For an unintended renewal, you may request a full refund of that renewal payment within 48 hours of payment if no product-review credits have been used in the new billing period.

Send the request to yoosenjet@luxenastudio.com within the applicable window. Include your account username and the invoice or receipt reference so we can locate the payment. Do not send your password, recovery key or full card details.

If a full refund is approved, we cancel the corresponding subscription and end new-review access for the refunded period. Existing reports remain available until their original retention deadline unless you delete them or your account. Refunds are returned to the original payment method; the time until funds appear depends on the payment provider and your bank.

Outside these voluntary refund conditions, cancellation does not automatically produce a refund, and we do not provide prorated refunds for unused days or credits. Nothing in these terms limits any cancellation, refund or other remedy that applicable law requires. Contact us about duplicate charges, services not provided or other billing errors; the voluntary refund windows do not replace your statutory rights.

Free trial

The free trial lasts 14 days and includes 30 product-review credits. It does not require a card and does not automatically become a paid subscription. A separate, explicit purchase in Checkout is required to start Pro billing.

Reports, account data and recovery

Each report is available for 90 days from creation, unless you delete it or your account earlier. Expired reports are removed by a daily cleanup. Cancellation or the end of a trial does not extend this retention period. You can read and export existing reports until their retention deadline, even when new reviews are unavailable. Export anything you need to keep before it expires.

Pro stores the submitted copy, review results, review notes, account details and store rules to provide the workspace. Accounts and store rules remain until account deletion. Disaster-recovery backups may retain deleted records for up to 30 days. The Pro workspace does not load Analytics and uses a cookie to keep you signed in. See the operator and privacy information for details.

Keep your password and offline recovery key safe. There is no email-based password recovery. If both the password and recovery key are lost, the account cannot be recovered through the current recovery process.

Scope of the service

Pro is a copy-review and record-keeping tool. It highlights wording to review; it does not provide legal advice, certify compliance, verify product evidence or guarantee approval by a marketplace or regulator. No matches does not mean a listing is compliant. You remain responsible for checking the product's facts, supporting evidence and applicable requirements before publication.

NGWordCheck is independent of Rakuten, Amazon and regulators. These terms do not exclude rights that cannot lawfully be excluded.